Privacy Policy

Effective Date: 20-10-2025 Product: EngageNinja (A SaaS product by GenWeb Solutions) GenWeb Solutions (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use EngageNinja (“Service”). By using EngageNinja, you consent to the practices described in this Privacy Policy. --- 1. Information We Collect When you use EngageNinja, we may collect the following types of information: a. Account Information Name, email address, phone number Business details provided during signup Payment and billing information b. Service Usage Data Messages sent/received via WhatsApp Business API Campaign and automation configurations User interactions with the dashboard and features c. Technical Data IP address, browser type, operating system Log files and analytics (e.g., session data, activity logs) d. Customer Data Contacts, chats, and other information you import or sync from your WhatsApp Business account. (You retain ownership of this data. We only process it to provide the Service.) --- 2. How We Use Your Information We use collected information to: Provide, maintain, and improve EngageNinja Deliver customer support and account management Process billing and payments Prevent fraud, abuse, or misuse of the platform Comply with WhatsApp Business API policies and applicable laws Send updates, service notifications, and promotional communications (with consent) --- 3. Data Sharing & Disclosure We do not sell your personal data to third parties. We may share information only in the following cases: With service providers: For hosting, payments, or API integrations (e.g., WhatsApp/Facebook). For legal compliance: If required by law, regulation, or valid legal process. Business transfers: If GenWeb Solutions is merged, acquired, or sold. --- 4. Data Retention We retain personal and customer data only as long as necessary to provide the Service. Upon account termination, data may be deleted or anonymized after 30 days. Backup data may remain for a limited period before being securely erased. --- 5. Security We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. However, no internet-based system can be guaranteed 100% secure. --- 6. Your Rights Depending on your jurisdiction, you may have the right to: Access, update, or correct your personal information Request deletion of your data Restrict or object to certain processing Withdraw consent (where applicable) To exercise these rights, contact us at Genwebsolutions7@gmail.com --- 7. Third-Party Services EngageNinja relies on third-party services such as WhatsApp Business API and hosting providers. Use of WhatsApp is also subject to Meta/WhatsApp’s terms and policies. We are not responsible for the privacy practices of third parties. --- 8. Children’s Privacy EngageNinja is not intended for individuals under the age of 18. We do not knowingly collect information from minors. --- 9. Changes to this Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” --- 10. Contact Us If you have any questions about this Privacy Policy, please contact us: GenWeb Solutions Email: hello.engageninja@gmail.com Website: genwebsolutions.in